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Quality healthcare is the
provision of appropriate services to individuals and
populations, that are consistent with current professional
knowledge, in a technically competent manner, with good
communication, shared decision-making and cultural sensitivity.
Quality healthcare is evidenced based; increases the likelihood
of desired health outcomes and uses a systems approach to
continuously improve clinical, operational, and financial
domains. The six areas of quality health care are:
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Safe |
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Effective |
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Patient-Centered |
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Timely |
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Efficient |
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Equitable |
Quality
improvement activities are broad organizational efforts which cut across
all aspects of health center functioning and positively impact patients
as well as every employee, regardless of their role.
Quality improvement activities might be related to accreditation, such
as from the Joint Commission (JCAHO), or to National Patient Safety
Goals or other patient safety initiatives, risk management activities,
and/or Health Disparities Collaborative efforts, among others.
In Utah, 100% of community health centers have participated in at least
one HRSA Health Disparities Collaborative and 80% have attained
accreditation by the Joint Commission. Utah health centers also
participate in other quality improvement efforts, and constantly strive
to provide optimal care for all patients.
QUALITY IMPROVEMENT RESOURCES & TOOLS:
A B C D E
F G H I
J K L M N O
P Q R S T
U V W X Y Z
A
Accreditation Association for Ambulatory Health Care
Agency for Healthcare Research and Quality, Patient Safety Network -
a clearinghouse for the latest
patient safety news, research, and resources
Ambulatory Care Quality Alliance,
an alliance which aims to improve health care quality and safety through
collaboration, as well as collecting, aggregating, and reporting quality
data to inform choices and improve outcomes
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C
Center for Health Care Strategies,
dedicated to improving the quality and cost-effectiveness of
publicly-financed health care
Centers for Disease Control and Prevention
is an agency under the Department of Health and Human Services. The
website contains information on:
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F
FTCA Clinician Handbook
(PDF) – Clinician’s
Handbook on the Federal Tort Claims Act
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H
Hablamos Juntos, a Robert Wood
Johnson-funded program website that provides many resources to help
guide the development of models that break down language barriers to
improve communication in health care
Health and Human Services Office of Minority Health
Health Resources and Services Administration Federal Tort Claims Act
Information page
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I
Institute for Healthcare Improvement,
helps accelerate change in health care by cultivating promising concepts
for improving patient care and turning those ideas into action
Institute for Safe Medication Practices
devoted entirely to medication error prevention and safe medication use
Institute of Medicine report on Rewarding Provider Performance
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J
Joint Commission/JCAHO
is a non-profit organization that accredits and certifies health care
organizations. Joint Commission accreditation is recognized as a symbol
of quality care.
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M
Massachusetts Coalition for the Prevention of Medical Errors
Medicare Pay for Performance initiatives
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N
National Association of Community Health Centers
National Committee for Quality Assurance,
improving the quality of health care by developing quality standards and
performance measures for a broad range of health care entities
National Initiative for Children’s Healthcare Quality,
an organization dedicated to purging harm and promoting equity in care
for children, focusing on obesity and chronic conditions
National Pay for Performance Summit, a forum to enhance health care
access, quality, and efficiency
National Quality Forum, created
to develop and implement a national strategy for health care quality
measurement and reporting
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P
Patient Safety Initiatives from the Utah Department of Health
Physician Consortium for Performance Improvement,
developing evidence-based practice guidelines
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R
Risk Management resources and tools from the State of Utah
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T
TeamSTEPPS.
an evidence-based teamwork system aimed at
optimizing patient outcomes by improving communication and other
teamwork skills among healthcare providers. TeamSTEPPS was developed by
the Department of Defense and the Agency for Healthcare Research and
Quality.
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U
US Department of Labor, Occupational Safety and Health Administration
(OSHA)
US Pharmacopeia,
medication-related patient safety recommendations and resources
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V
Value-Driven Health Care.
Transparency: Better Care, Lower Cost
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This
collection of resources represents a sample of several authoritative
agencies and organizations associated with health care quality
improvement, but is in no way intended to be exhaustive. If you know of
a good resource or tool that should be added to this list, please
contact Emily Carlson.
For more information about
Chronic Care or Clinical Quality Coordination Services, contact:
Emily Carlson
Clinical Quality Coordinator
801-716-4608
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