Front Desk Academy Kick-Off
Registration Ends Friday, October 6th!
Overview: Front Desk Academy is a six-month long interactive training designed for front office supervisors, billing managers, finance managers and other similar positions interested in improving one or more of the following:
- Workflow enhancements;
- Revenue cycle enhancements;
- Performance improvements; and
- Measuring and monitoring the effects of change.
In addition to the initial training, AUCH will provide follow-up trainings and technical assistance during online meetings each month from November 2017 to May 2018 to help Health Center teams implement improvements in chosen areas of workflow.
Location: AUCH Office
Member Price: $600 per Health Center site for up to three staff and $250 for each additional staff member. Limit of five staff members per Health Center site.
Non-member Price: $800 for up to three staff and $300 for each additional staff member. Limit of five staff members per non-member organization.
Day 1- Presented by Synergy
9 am – Welcome and Introductions
9:05 am to 10:30 am
- The Revenue Cycle
- The Work Flow in a well-run CHC
- Observations and Analysis
o Top ten most common denials and rejections (most involve demographic errors)
- Recommendations
- Front desk best practices
10:30 pm-10:45 am – Break
10:45 am to Noon
- Coordination of benefits
- UDS Report
- The Face of Your Health Center
- Checks and balances
- Accountability
Noon to 1 pm – Lunch
1 pm to 2:30 pm
- Verifying eligibility
- Authorizations
- New registrations vs. prior patients
- Patient slides
- Co-pays and coinsurance
2:30 pm to 2:45 pm – Break
2:45 pm to 3:45 pm
- Patient responsibility – Asking patients for money can be difficult
o Tips for communicating with patients about payment
- How the front desk affects clearinghouse rejections
- Issues impacting revenue
- HIPAA
3:45 pm to 4 pm – Wrap up
Day 2- ½ day Presented by AUCH
- Process mapping 101
- Operationalizing front desk training/Putting workflows in action
- Drafting policies and procedures
Meals and snacks will be provided.
Additional Training & Technical Assistance Dates: Wednesday, October 18th and Thursday, October 19th in-person and follow-up meetings held online monthly through May 2018. (Note: Dates are tentative and subject to change)
- November 14th:
- December 11th:
- January 9th
- February 13th
- March 13th
- April 10th: Presentation Drafts
- May 17th and 18th: Training wrap-up
Please contact Monica with questions about the training.
Please contact Barbara if you have troubles registering.
Start Date + Time | October 18, 2017 @ 8:30 am |
End Date + Time | October 19, 2017 @ 12:00 pm |
Registration Cut Off | October 12, 2017 @ 10:00 am |
Location | AUCH Office |